POP Gaming LLC, doing business as Call It Live ("Call It Live," "we," "our," or "us"), respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI-powered receptionist and related tools.

INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information:

- Name

- Email address

- Phone number

- Business information

- Billing and payment details (processed securely by third-party providers)

Usage and Technical Information:

- Call recordings and transcripts (when enabled)

- SMS and messaging data

- IP address, browser type, device information

- Website interaction data

Customer Communications:

- Information provided during calls, chats, messages, or demo interactions

- Calendar booking data and appointment details

HOW WE USE YOUR INFORMATION

We use your information to:

- Provide, operate, and improve Call It Live services

- Answer calls, send messages, and book appointments on your behalf

- Deliver customer support and onboarding

- Process payments and manage subscriptions

- Analyze usage to improve performance and reliability

- Comply with legal and regulatory obligations

CALL RECORDING AND AI PROCESSING

By using our services, you acknowledge and consent that:

- Calls may be recorded or transcribed for quality, training, and service improvement

- AI systems may process conversations to perform requested actions

- You are responsible for notifying callers if required by local or state law

SHARING YOUR INFORMATION

We do not sell your personal data.

We may share information only with:

- Trusted third-party service providers (hosting, payments, messaging, AI infrastructure)

- Legal authorities when required by law

- Business successors in the event of a merger, acquisition, or sale

All partners are required to maintain confidentiality and security.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Depending on your location, you may have the right to:

- Access or request a copy of your data

- Request correction or deletion

- Opt out of certain communications

Requests can be sent to: [email protected]

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Continued use of the service constitutes acceptance of any changes.

CONTACT US

POP Gaming LLC

Doing business as Call It Live

Email: [email protected]